Frequently Asked Questions
WHY SHOULD I BUY FROM YOU?
- We have partnered with wholesalers and have our products strategically placed in warehouses across the world. That means you will be receiving your products by one of the best online retailers.
- Secure Ordering available
- Lowest pricing available online
- Brand new products, we update our products on daily basis depending on current trends.
- Courteous, knowledgeable and professional support in case you would have ANY problems
- Tons of satisfied customers
- You will love our products
- 100% Satisfaction Money-back guarantee.
- All items in stock & ready to ship
- Everyone that uses our products, come back for more. We must be doing something right!
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do apologize that personal checks, money orders, direct bank transfers, debit card payments, or cash on deliveries (C.O.D) are not accepted on our website.
PAY BY PAYPAL WITHOUT AN ACCOUNT:
You can pay with your card (Without having to create a Paypal account) through the Paypal Gateway.
To do Direct Checkout with your Debit/Credit Card,
Please Click "Check Out" and Do the Following Steps
Enter your Payment details, your Billing Address, and your Contact Information.
WHEN WILL YOU SHIP MY ITEMS?
All of our orders are subject to a handling period before shipment, it usually takes 2 - 3 business days.
Most of our orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 20 days to receive your order for our customers in US. International shipping may take up to 70 days at most - only in extreme cases where you are located very far away and we have excessive demand for products, otherwise it takes anywhere from 30-40 days on average
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. Sublime Booth Co. can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Sublime Booth Co. will not be held responsible for customs taxes.
WHEN WILL MY ITEMS ARRIVE?
Most of our items should be received within 10-14 business days, except international deliveries which vary by country. For special and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries and there is a HUGE demand.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom and China - because of cutting out the middleman.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons (for example if you buy items that are located in different warehouses), items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
DO YOU SHIP OUTSIDE THE UNITED STATES?
Yes, we do ship worldwide.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
HOW DO YOU DETERMINE PRICES BEFORE SALES?
Competitor analysis, price checkers and wholesalers.
DO YOU SELL WHOLESALE?
Yes. Email us for details : firstname.lastname@example.org.